Bill > H6033

This bill requires all public utilities operating in the state to establish and maintain a physical customer service facility within the state's borders. The facility must be adequately staffed to handle customer needs and provide a range of services, including answering customer inquiries, meeting with customers in person, accepting bill payments, and performing any additional services as directed by the state's public utilities commission. The law applies specifically to public utilities licensed to provide services to residents and businesses under Chapter 1 of Title 39, and it aims to ensure that utility customers have local, in-person access to customer support and service. The bill will take effect immediately upon its passage, mandating that utilities establish these in-state service centers to better serve their local customer base.

Business and Industry

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