Bill > S2265

This bill proposes to amend Chapter 159A of the Massachusetts General Laws by requiring ride share companies, specifically mentioning Uber and Lyft as examples but not limiting the requirement to just these companies, to provide customer service telephone support on a continuous basis - 24 hours a day, 7 days a week. The legislation aims to ensure that riders have access to customer support at any time, which could be helpful in addressing issues like lost items, billing disputes, safety concerns, or other service-related problems that might arise during or after a ride. By mandating round-the-clock customer service, the bill seeks to improve the customer experience and accountability of ride share companies operating in the state.

Transportation and Infrastructure

https://malegislature.gov/Bills/194/S2265