Bill > H2477

This bill amends existing Massachusetts law to improve language access for non-English speaking patients in healthcare facilities. The legislation defines key terms such as "non-English speaker" (someone who has difficulty understanding or speaking English) and "competent interpreter services" (professional interpretation by a trained, fluent interpreter). It requires all healthcare facilities to provide qualified interpreter services for non-English speaking patients seeking care, with facilities expected to use reasonable judgment in meeting this requirement—either by employing on-site interpreters, contracting with interpreters, or using telephonic/video interpretation services when necessary. The bill explicitly states that receiving interpreter services does not constitute receiving a "public benefit" that could impact immigrant status. Healthcare facilities must substantially comply with these interpreter service requirements as part of their licensing process, and non-English speaking patients who are denied appropriate care due to inadequate interpretation have the right to pursue legal action. If successful, such patients could be awarded at least $250 in damages per violation, plus associated legal costs. The bill aims to ensure meaningful communication and equal access to healthcare services for individuals with limited English proficiency.

Health and Social Services

https://malegislature.gov/Bills/194/H2477