Bill > H3459

This bill modernizes competitive energy supply in Massachusetts by introducing several key provisions to improve consumer protection and market oversight. It defines an "energy marketer" and requires all energy brokers, marketers, and suppliers to obtain a license from the department, including paying a $10,000 minimum fee and maintaining a $5,000,000 bond. The bill mandates that distribution companies implement accelerated supplier switching within three business days and allows residential customers to transfer their energy supplier when moving without interim rate changes. Additionally, it establishes an Office of Retail Market Oversight to monitor market conditions, track supplier complaints, and propose solutions to enhance retail competition. The legislation introduces stricter regulations for door-to-door and telephone marketing, including requirements for agent identification badges, language accessibility, and third-party verification. For residential customers, the bill prohibits suppliers from automatically extending contracts without notice, charging early termination fees, or making material contract changes without disclosing options. Starting in 2025, low-income customers will be subject to a competitive procurement process for energy supply, and suppliers must provide more transparent reporting on rates, renewable energy certificates, and customer information. The bill also increases potential penalties for violations and empowers the Attorney General to take legal action against non-compliant suppliers.

Transportation and Infrastructure

https://malegislature.gov/Bills/194/H3459