Bill > H3776

This bill requires public transit agencies in Massachusetts that offer paratransit services (transportation for people with disabilities) to establish and implement a comprehensive "riders' bill of rights" that protects the dignity, safety, and fair treatment of paratransit users. The bill outlines 14 specific rights for riders, including the right to safe and reliable transportation, professional and courteous staff, timely and accurate information about services, the ability to appeal eligibility and service decisions, on-time pickups and drop-offs, accessible and properly equipped vehicles, assistance with boarding and exiting vehicles, freedom from discrimination, the ability to complete trips without involuntary disruption, the right to travel with service animals, privacy of personal information, and the ability to submit suggestions and complaints. Public transit agencies must prominently display these rights on their websites and in printed materials, and make them available in accessible formats upon request. The bill defines paratransit programs as those established under the Americans with Disabilities Act (ADA) and applies to various transit agencies including the Massachusetts Bay Transportation Authority, Massachusetts Port Authority, and regional transit authorities. The provisions of this bill will take effect on January 1, 2027, giving agencies time to implement the new requirements.

Budget and Finance, Transportation and Infrastructure

https://malegislature.gov/Bills/194/H3776