Bill > H3384

This bill establishes a comprehensive framework for language access and inclusion across Massachusetts state agencies, creating the Office of Access and Opportunity (OAO) and mandating language services for limited English proficient (LEP) and deaf or hard of hearing individuals. The bill requires public-facing state agencies to provide oral interpretation, written translation, and website translations in multiple languages including Arabic, Spanish, Chinese, and others, with a focus on ensuring equal access to state services. Key provisions include establishing a language access coordinator in each agency, developing biennial language access plans, conducting community needs assessments, and creating a Language Access Advisory Board to provide guidance and technical assistance. The bill also outlines an implementation schedule that will gradually introduce these requirements across different state agencies over five years, starting with agencies like MassHealth and the Department of Children and Families. Agencies must provide qualified interpreters, translate vital documents, and ensure staff are trained in language access services. The bill empowers individuals to seek legal relief if language access services are not properly provided and gives the Office of Access and Opportunity the authority to investigate complaints and help agencies eliminate language barriers.

Budget and Finance, Government Affairs

https://malegislature.gov/Bills/194/H3384