Bill > A07076

This bill clarifies and establishes specific timelines and reporting requirements for the Public Service Commission (PSC) when handling petitions from utility customers. The bill defines a "customer" broadly to include individuals, groups, local government officials, and the consumer protection division, and defines "petition" as complaints about utility service issues like service quality, rates, or regulatory violations. The bill mandates that the PSC must complete investigations and issue determinations within 90 days of receiving a petition, with a shortened 30-day timeline for emergency petitions that impact health or safety. If the PSC cannot meet these timelines, they must provide a written explanation to the petitioner. The bill also requires the PSC to conduct hearings within specific timeframes if requested by the petitioner. Additionally, the PSC must submit an annual report to legislative leaders detailing the number and status of petitions, including how many were resolved within statutory timeframes. If the PSC fails to meet these requirements, petitioners can file a special proceeding and potentially recover attorney's fees. The bill also includes a provision requiring the PSC to address any pending petitions within 180 days of the act's effective date and report on their progress.

Government Affairs

https://www.nysenate.gov/legislation/bills/2025/A7076