Bill > HB89

This bill establishes a comprehensive Home Improvement Dispute Resolution process through the Division of Consumer Protection to help resolve conflicts between home improvement buyers and contractors. The process requires buyers to first send a written request to the contractor to resolve a dispute, giving the contractor 20 days to respond. If the dispute remains unresolved, the buyer can submit an application to the Division for assistance. The bill defines key terms such as "buyer" (an individual purchasing home improvement services), "contractor" (a person or company engaged in home improvement trade), and "home improvement" (as defined in existing law). Contractors are legally required to participate in the dispute resolution process in good faith, which includes providing timely responses, addressing complaint facts, and making reasonable settlement efforts. Failure to participate can result in serious consequences, including being deemed in violation of the Consumer Fraud Act, potentially having their registration certificate denied or suspended, and receiving a notice sent to the Department of Labor. The bill also provides additional protections for buyers, such as the possibility of recovering treble damages in certain circumstances if a contractor fails to resolve the dispute reasonably. The new law will be implemented six months after its enactment, giving businesses time to prepare for the new requirements.

Budget and Finance, Justice

https://legis.delaware.gov/BillDetail?LegislationId=141999