Bill > S07309

This bill requires the New York City Department of Housing Preservation and Development (HPD) to take an additional step when investigating complaints about heat and hot water service violations in residential buildings. Specifically, before concluding an investigation, the department must directly contact the complainant to confirm that the service issue has been fully resolved. Previously, the department might have considered a complaint addressed based solely on documentation or reports from building owners or managers. By mandating direct verification with the tenant who originally reported the problem, the bill aims to ensure that heating and hot water service disruptions are genuinely fixed and that residents' living conditions are actually improved. The new provision will be added to Section 27-2033.2 of the New York City administrative code and will take effect immediately upon enactment. This change is designed to enhance tenant protections and improve the responsiveness of the city's housing code enforcement process.

Housing and Urban Affairs

https://www.nysenate.gov/legislation/bills/2025/S7309