Bill > H974

This bill directs the North Carolina Department of Health and Human Services (DHHS) to conduct a comprehensive study on improving accountability in hospice care facilities by examining patient and family complaints. The study will involve analyzing complaint data from hospice care facilities, patients, and their families, and will require DHHS to engage with key stakeholders including hospice care administrators and representatives from organizations like the Association for Home and Hospice Care of North Carolina. By April 1, 2026, DHHS must submit a detailed report to the Joint Legislative Oversight Committee on Health and Human Services and the Fiscal Research Division, which will include a summary of the most common complaints and recommendations for best practices. These recommendations will focus on helping hospice care facilities develop clear complaint procedures, conduct thorough investigations, improve communication with patients and families, and ensure families are actively involved in the care process. The bill becomes effective immediately upon becoming law, emphasizing the importance of addressing patient and family experiences in hospice care settings.

Government Affairs

https://www.ncleg.gov/BillLookUp/2025/H974