Bill > HR2937

This bill, known as the PROTECT 911 Act, aims to address mental health challenges faced by public safety telecommunicators (911 call center workers) through several key provisions. The bill requires the Secretary of Health and Human Services to develop and publicly share evidence-based best practices for identifying, preventing, and treating post-traumatic stress disorder and related mental health issues specific to emergency communications center employees. The legislation mandates the creation of educational resources for mental health professionals to better understand the unique stressors and challenges experienced by public safety telecommunicators, including insights into their workplace culture and common job-related mental health concerns. Additionally, the bill establishes a grant program to help emergency communications centers develop and enhance behavioral health and wellness programs, which can include peer support initiatives, mental health awareness training, and resources to mitigate job-related psychological challenges. To ensure comprehensive and informed approaches, the bill requires consultation with public health experts, mental health professionals, clinicians, and national nonprofit associations representing public safety telecommunicators. The bill defines emergency communications centers as facilities that receive and process 911 emergency requests and defines public safety telecommunicators according to the Standard Occupational Classification Manual, ultimately seeking to provide targeted support for these critical first-response professionals who often experience significant psychological stress in their roles.

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https://www.congress.gov/bill/119th-congress/house-bill/2937/all-info