Bill > SB340

This bill establishes comprehensive protections for residential utility customers by prohibiting electric and gas utilities from disconnecting services under specific circumstances. The bill defines protected households as those with children under 12, elderly individuals, active military or veterans, and those facing medical hardships or experiencing extreme weather conditions. Utilities cannot disconnect services when the heat index is above 97 degrees or temperature is below 32 degrees within 48 hours, during declared states of emergency, when medical documentation proves disconnection poses health risks, or when the total outstanding balance is less than $100. The bill requires utilities to provide clear written notification of disconnection policies, offer at least 10 days' notice through multiple communication methods, and establish procedures for customers to contest disconnections. If a utility violates these provisions, they may be subject to civil damages up to $1,000 per violation, plus actual customer costs and attorney fees. Additionally, utilities must publish their disconnection policies online and make them available in print, and the Alabama Public Service Commission must maintain a public database of disconnection-related complaints. The act will take effect on October 1, 2025, providing utilities and customers ample time to prepare for the new regulations.

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