Bill > SB0252

This bill establishes the "Water Shutoff Protection Act" to regulate how water providers can disconnect service to residential customers, with a focus on protecting vulnerable populations. The bill defines key terms like "critical care customers" (those needing water for medical equipment or treatment) and "eligible customers" (households with income at or below 200% of the federal poverty guidelines or receiving certain assistance programs). Water providers must follow strict notification procedures before shutting off service, including making at least three attempts to contact the customer through methods like door notices, phone calls, text messages, and mail, with at least one notice being a physical door posting. The bill prohibits water shutoffs for critical care customers, those enrolled in water affordability programs, multi-unit dwellings with occupied units, and customers disputing charges. Providers must offer payment plans and delay shutoffs for customers who make partial payments or apply for assistance programs. If a shutoff occurs, service must be restored quickly and at a reasonable cost (no more than $150). The bill also requires providers to offer language access for customers with limited English proficiency and allows customers or the attorney general to enforce the law through civil action. The bill will take effect two years after enactment and is tied to the passage of two related Senate bills.

Housing and Urban Affairs

https://legislature.mi.gov/Bills/Bill?ObjectName=2025-SB-0252