Bill > HR3695

This bill requires the Commissioner of Social Security to provide multiple service channels for individuals seeking Social Security benefits or services, specifically mandating access through telephone, online, and in-person options. The telephone service must be toll-free, available in English and Spanish, accessible nationwide, and include security measures to protect users' identities. Individuals must be able to complete major account changes like benefit applications and direct deposit modifications via phone. The bill also requires the Comptroller General to submit an initial report to Congress within one year of enactment, assessing the effectiveness of these service channels, identifying potential barriers, and recommending improvements. Additionally, the Commissioner must submit annual reports to Congress detailing the number of individuals assisted through each channel, average wait times, security measures, and plans for service improvements. The goal is to enhance accessibility and customer service for Social Security Administration interactions, ensuring that people can easily apply for and manage their benefits through multiple convenient platforms.

Budget and Finance

https://www.congress.gov/bill/119th-congress/house-bill/3695/all-info