Bill > HR5771

This bill, called the "Reliable Social Security Service for Seniors Act," aims to improve telephone accessibility at Social Security Administration (SSA) offices by requiring that each SSA office and state disability determination agency be fully staffed with employees to answer phone calls during standard business hours. Specifically, the bill mandates that offices must have sufficient staff to handle calls from 8:00 a.m. to 5:00 p.m. local time, Monday through Friday, excluding federal holidays. The new requirement would be added to Section 205 of the Social Security Act and would take effect on January 1, 2027. The goal is to ensure that individuals seeking information or assistance from the Social Security Administration can reliably reach a representative during normal working hours, potentially reducing wait times and improving customer service for seniors and other Social Security beneficiaries.

Budget and Finance

https://www.congress.gov/bill/119th-congress/house-bill/5771/all-info