Bill > HR6367

This bill requires the Commissioner of the Social Security Administration (SSA) to reinstate and publish detailed performance statistics on a public website within 90 days of enactment and monthly thereafter. The bill mandates transparency across several key operational areas, including first contact resolution rates, customer satisfaction across service channels, and comprehensive data about the SSA's 800 number phone system (such as call volumes, wait times, and service metrics). For Old Age and Survivors Benefits and Disability Insurance claims, the bill requires publishing specific information like processing times, approval/denial rates, online filing percentages, and appointment scheduling timelines. Additionally, the bill requires a live tracker for the 800 number displaying real-time wait times and caller queue information, and mandates monthly reporting on system outages that prevent SSA staff from performing their job functions. The goal appears to be increasing public transparency and accountability by providing detailed, easily accessible performance data about SSA services and operations, allowing citizens and policymakers to better understand the agency's efficiency and service quality.

Budget and Finance

https://www.congress.gov/bill/119th-congress/house-bill/6367/all-info