Bill > SB114

This bill establishes the Maryland 3-1-1 Oversight Board within the Maryland Information Network to guide the expansion of 3-1-1 systems, which are non-emergency telephone services or other technologies used to access local government services for community issues. The bill also creates a 3-1-1 Program that will utilize artificial intelligence (AI), defined as a machine-based system that can make predictions, recommendations, or decisions, to answer questions and route calls in specific counties. The program will initially involve two counties with existing 3-1-1 systems and two without, with the option for these counties to decline participation. The program will implement chatbots, which are AI-powered computer programs that simulate human conversation via text or voice using curated information, and voicebots, similar AI programs that respond to vocal questions and route calls. The bill mandates the development and implementation of a plan to extend the 3-1-1 Program to all counties in Maryland after a certain period, and it also establishes a 3-1-1 Technical Advisory Committee to provide guidance on interoperability issues.