Bill > SB114

This bill establishes the Maryland 3-1-1 Oversight Board within the Maryland Information Network to guide the expansion of 3-1-1 systems, which are non-emergency telephone services or other technologies used to access local government services for community issues. The bill also creates a 3-1-1 Program that will utilize artificial intelligence (AI), defined as machine-based systems that make predictions or decisions, to answer questions and route calls through "chatbots" (AI programs simulating human conversation via text or app) and "voicebots" (AI programs simulating human conversation over the phone). Initially, the program will be piloted in four counties, with a goal to expand to all counties in Maryland after a specified period, and the Board will be responsible for designating participating counties, selecting vendors, and ensuring systems align with best practices, including developing statewide data standards and marketing strategies that are accessible and multilingual. A 3-1-1 Technical Advisory Committee will also be formed to provide technical guidance to the Board and Program to ensure interoperability with existing emergency and non-emergency systems.

Education, Government Affairs

https://mgaleg.maryland.gov/mgawebsite/Legislation/Details/SB0114?ys=2026RS