summary
Introduced
01/13/2026
01/13/2026
In Committee
02/03/2026
02/03/2026
Crossed Over
Passed
Dead
Introduced Session
104th General Assembly
Bill Summary
Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a social media company shall make available to account holders a 24-hour toll-free telephone number through which an account holder may contact a live customer service representative of the social media company to report fraudulent activity on an account holder's social media account, including, but not limited to, unauthorized access. Provides that a social media company shall include the telephone number and an explanation of the purpose of the telephone number in any email notification concerning account security sent to an account holder and post the telephone number and explanation in a prominent location on the homepage or help page of the social media platform. Provides that a violation of the provision constitutes an unlawful practice within the meaning of the Act.
AI Summary
This bill amends the Consumer Fraud and Deceptive Business Practices Act to require social media companies with at least 5 million users to provide Illinois residents who hold accounts on their platforms with a 24-hour toll-free telephone number to report fraudulent activity, such as unauthorized access, to a live customer service representative. Social media companies must also include this phone number and its purpose in any email notifications about account security and prominently display it on their platform's homepage or help page. A violation of these requirements will be considered an unlawful practice under the Act.
Committee Categories
Government Affairs
Sponsors (1)
Last Action
To AI and Social Media (on 02/04/2026)
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