Bill > HB743

This bill, the Virginia Telephone Privacy Protection Act, establishes a duty of care for voice service providers, defined as any entity that originates, carries, routes, transmits, or terminates voice calls to or from consumers in Virginia. These providers must take reasonable steps to prevent unlawful calls, which are defined as calls violating state or federal laws regarding robocalls, caller identification, spoofing, deceptive practices, or telephone solicitation. A key requirement is the implementation of caller identification authentication technology, specifically the STIR/SHAKEN (Secure Telephone Identity Revisited and Secure Handling of Asserted information using toKENs) framework, on internet protocol networks, and functionally equivalent measures on non-internet protocol networks where technically feasible. Violations of these provisions are considered prohibited practices under the Virginia Consumer Protection Act, making voice service providers subject to civil penalties and enforcement actions. The bill also mandates record retention for at least three years to demonstrate compliance and holds providers jointly and severally liable for unlawful calls they facilitate, even if they didn't initiate them.

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https://lis.virginia.gov/bill-details/20261/HB743