Bill > SB315

This bill, the Safeguarding American Veteran Empowerment Act, establishes new regulations for individuals or entities who charge veterans for assistance with their benefits claims. It defines "compensation" as any payment for services, and a "veterans' benefits matter" as any claim related to benefits administered by the U.S. Department of Veterans Affairs or the Virginia Department of Veterans Services. Key provisions include prohibiting compensation for simply referring a veteran to another service provider, and requiring a written agreement for any paid services, with compensation generally being contingent on an increase in benefits awarded and capped at five times the monthly increase, with refunds required if benefits are reversed unless due to improved functionality. The bill also mandates that these paid services cannot guarantee a successful outcome and requires a specific written disclosure to veterans, informing them about free services available from government agencies and veterans' organizations. Furthermore, it prohibits the use of international call centers for processing veteran information, accessing a veteran's personal accounts without authorization, and requires background checks for anyone accessing a veteran's sensitive information. Violations of this Act are considered prohibited practices under the Virginia Consumer Protection Act, making them subject to its enforcement and penalties.

Business and Industry, Justice

https://lis.virginia.gov/bill-details/20261/SB315