Bill > S08946

This bill requires gas and electric corporations to enhance their customer service by ensuring that their call centers always have in-person customer service representatives available to handle inquiries, in addition to providing information on outages and emergencies. Furthermore, it mandates that these utility providers, along with municipalities furnishing utility services, must maintain a publicly accessible website that offers real-time updates on outages and emergencies, detailing their nature and estimated resolution times. The Public Service Law, which governs these utility companies, is being amended to include these new requirements, which will take effect one year after the bill becomes law.

Transportation and Infrastructure

https://www.nysenate.gov/legislation/bills/2025/S8946