Bill > SB2773

This bill requires hotelkeepers, or those who manage hotels, to inform third-party vendors (companies that resell hotel rooms) and potential or current guests about significant disruptions to hotel services, such as major construction noise, pest infestations, or the unavailability of advertised amenities for more than 24 hours, or events like strikes or demonstrations. These notifications must be provided promptly and in a way that is easily noticeable. If a service disruption is likely to occur during a guest's reservation, the hotelkeeper cannot charge any fees, penalties, or keep a guest's deposit if they cancel. Furthermore, any hotelkeeper who violates these rules must pay the affected guest three times the amount they improperly charged or retained. The bill defines "hotel service" broadly to include various operations of a hotel and specifies what constitutes a "service disruption," aiming to protect travelers and support Hawaii's tourism industry.

Business and Industry

https://www.capitol.hawaii.gov/session/measure_indiv.aspx?billtype=SB&billnumber=2773&year=2026