Bill
Bill > A1025
NJ A1025
NJ A1025Requires telecommunications companies to provide prorated refunds for service outages of longer than 72 hours.
summary
Introduced
01/13/2026
01/13/2026
In Committee
01/13/2026
01/13/2026
Crossed Over
Passed
Dead
Introduced Session
2026-2027 Regular Session
Bill Summary
This bill directs the Board of Public Utilities (BPU) to require telecommunications companies and companies that offer Voice over Internet Protocol (VoIP) or other Internet-Protocol enabled (IP-enabled) telephone services to provide a bill adjustment or credit, on a prorated basis, to certain customers who experience a service interruption for more than 72 hours. Under the bill, telecommunications companies are not to require the customer to take any action in order to receive the bill adjustment or credit. In the case of companies that offer VoIP or IP-enabled telephone services, a customer is required to notify the company by telephone or in writing within 30 days of a service interruption for a period of more than 72 hours in order to receive a bill adjustment or credit for the service interruption. For companies offering VoIP or other IP-enabled telephone services, the provision of bill adjustments and credits is limited to residential customers and is not required when a customer's service interruption occurs during an event that causes significant damage to the electric grid. The bill permits the BPU to establish any other exceptions or limitations to the provision of bill adjustments and credits by companies that offer VoIP or IP-enabled telephone services.
AI Summary
This bill mandates that telecommunications companies, including those providing Voice over Internet Protocol (VoIP) or other Internet-Protocol enabled (IP-enabled) telephone services, must provide prorated bill adjustments or credits to customers experiencing service interruptions lasting longer than 72 hours. For traditional telecommunications companies, customers will automatically receive these adjustments without needing to take any action. However, for VoIP and IP-enabled services, residential customers must notify the company within 30 days of the outage, either by phone or in writing, to receive the credit, and these provisions do not apply during widespread electric grid damage events, with the Board of Public Utilities (BPU) allowed to establish further exceptions for these services.
Committee Categories
Transportation and Infrastructure
Sponsors (6)
Joe Danielsen (D)*,
Wayne DeAngelo (D)*,
Shama Haider (D),
Robert Karabinchak (D),
Carol Murphy (D),
Alex Sauickie (R),
Last Action
Introduced, Referred to Assembly Telecommunications and Utilities Committee (on 01/13/2026)
Official Document
bill text
bill summary
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bill summary
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bill summary
| Document Type | Source Location |
|---|---|
| State Bill Page | https://www.njleg.state.nj.us/bill-search/2026/A1025 |
| BillText | https://pub.njleg.gov/Bills/2026/A1500/1025_I1.HTM |
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