Bill > HB2614

This bill requires merchants selling cosmetics to accept returns of new or unopened products within specific timeframes, generally within 30 days for a full refund and between 30 and 60 days for a refund, merchandise credit, or exchange, though certain businesses like those with liquor licenses or pharmacies are exempt. It also clarifies what constitutes a "conspicuous sign" by defining it as a sign designed to be noticed by purchasers before they buy, including requirements for placement on websites, attached to items, at every point of sale (where transactions are completed), and at store entrances, with a minimum font size of fourteen-point boldface type. Furthermore, any merchant selling cosmetics that receives three or more warning letters from the Office of Consumer Protection (an agency that handles consumer complaints) for failing to post required signage must then display standardized, free signs provided by the Office, which are at least twenty inches by thirty inches with black lettering on a yellow background, stating a specific return policy. The bill appropriates funds for the Office of Consumer Protection to create these standardized signs and sets different effective dates for its provisions, with the signage requirements for repeat offenders taking effect on July 1, 2027, and other provisions taking effect much later on July 1, 3000.

Budget and Finance, Business and Industry

https://www.capitol.hawaii.gov/session/measure_indiv.aspx?billtype=HB&billnumber=2614&year=2026