summary
Introduced
01/29/2026
01/29/2026
In Committee
02/19/2026
02/19/2026
Crossed Over
Passed
Dead
Introduced Session
Potential new amendment
104th General Assembly
Bill Summary
Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that, if a person provides a service to a consumer and the provision of the service requires entry to the consumer's dwelling or requires the consumer to be present at the consumer's property for the service to be provided, the service provider shall: (1) schedule an appointment with the consumer; and (2) provide the consumer with reasonable notice of an estimated time or range of times during which the service provider will arrive to provide the service. Provides that, if the service provider fails satisfy those requirements or arrive within 30 minutes of the stated time, the service provider shall not charge the consumer any fee or additional charge if the consumer is not present when the service provider arrives. Provides that a violation of the provision constitutes an unlawful practice within the meaning of the Act.
AI Summary
This bill amends the Consumer Fraud and Deceptive Business Practices Act, which is a law designed to protect consumers from unfair or deceptive business practices, by adding a new section to address service appointments. Specifically, if a service provider needs to enter a consumer's home or requires the consumer to be present on their property to perform a service, such as a repair or installation, the provider must schedule an appointment and give the consumer a reasonable estimate of the arrival time. If the estimated arrival window is longer than two hours, the provider must call the consumer at least one hour before they expect to arrive, stating the exact arrival time, and can leave a voicemail if the consumer doesn't answer. If the provider fails to meet these notification requirements or arrives more than 30 minutes outside the stated arrival time, they cannot charge the consumer a fee if the consumer is not present. Violating these new rules will be considered an unlawful practice under the Act.
Committee Categories
Justice
Sponsors (8)
Christopher Belt (D)*,
Laura Ellman (D),
Paul Faraci (D),
Suzy Glowiak Hilton (D),
Graciela Guzmán (D),
Mike Halpin (D),
Linda Holmes (D),
Doris Turner (D),
Last Action
Added as Co-Sponsor Sen. Graciela Guzmán (on 02/26/2026)
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