Bill > SB3066

This bill, titled the Service Appointment Fairness Act, establishes new rules for service providers who need to enter a consumer's home or require the consumer to be present for a service, such as repairs or installations. Service providers must schedule an appointment and give consumers a reasonable estimated time of arrival. If the estimated arrival window is longer than two hours, the provider must call the consumer at least one hour before their anticipated arrival to give a specific time. If the provider fails to meet these notification requirements or arrives more than 30 minutes outside the stated time, they cannot charge the consumer if the consumer is not present. Violating these provisions is considered an unlawful practice under the Consumer Fraud and Deceptive Business Practices Act, meaning the Attorney General or State's Attorney can use all the enforcement powers available under that act, and individuals who suffer actual damages can also sue under that act.