summary
Introduced
02/02/2026
02/02/2026
In Committee
02/17/2026
02/17/2026
Crossed Over
Passed
Dead
Introduced Session
104th General Assembly
Bill Summary
Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that it is an unlawful practice for a high-impact social media company in the State to fail to make available to its customers, at no cost, a customer support service for customers to notify the company of any harmful content that the customer believes is illegal or violates the high-impact social media company's terms of service. Provides that the customer support service must timely respond to customers within one business day after a customer initially contacts the company. Provides that the customer support service must take active steps to resolve the customer's issue or complaint and communicate the steps taken to resolve the issue or complaint with the customer by mail, telephone, or email, as requested by the customer, within 3 business days after a customer initially contacts the company. Provides that the customer support service shall communicate with the customer at least once every 3 business days until the issue has been resolved or until the issue has been determined to be unsolvable. Provides that the Attorney General may bring an action against a high-impact social media company that does not comply with these provisions. Provides that any company that violates these provisions shall be fined $1,000 per day per violation. Provides that fines collected under these provisions shall be deposited into a fund to support mental health awareness in Illinois. Effective January 1, 2027.
AI Summary
This bill amends the Consumer Fraud and Deceptive Business Practices Act to require "high-impact social media companies," defined as entities with at least $3 billion in annual revenue and over 300 million monthly active users that primarily host user-generated content (excluding services like email or those focused on pre-selected content), to provide free customer support. This support must allow users to report illegal or policy-violating harmful content, with companies required to respond within one business day, take active steps to resolve issues within three business days, and maintain communication every three business days until resolution or determination of unsolvability. The Attorney General can take action against non-compliant companies, which will face a $1,000 per day fine per violation, with collected fines funding mental health awareness initiatives in Illinois, and these provisions will take effect on January 1, 2027.
Committee Categories
Government Affairs
Sponsors (1)
Last Action
To AI and Social Media (on 02/18/2026)
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