Bill > SB696

This bill requires the Office of Financial Regulation, which is a state agency responsible for overseeing financial institutions, to create and maintain a public online database of complaints filed by Maryland residents against financial institutions for unfair, abusive, or deceptive practices. The database will be searchable and downloadable, and will include narrative descriptions of consumer experiences, with personally identifiable information removed to protect privacy. In addition to the database, the Office of Financial Regulation must also publish a quarterly analysis of complaint trends and how they were resolved on its website, aiming to increase transparency for consumers and improve the agency's ability to analyze these issues. This Act is set to take effect on October 1, 2026.