Bill > A10169

This bill, known as the "Broadband Service Repair Timeline Act," mandates that companies providing internet access service (broadband service providers) must adhere to specific repair timelines when service is interrupted, meaning a complete loss of connection or a significant degradation that makes the service unusable. Specifically, these providers must begin fixing any service interruptions within twenty-four hours of being notified and aim to restore service within seventy-two hours, unless the delay is due to unavoidable circumstances like severe weather, natural disasters, damage to infrastructure outside their control, or other extraordinary situations deemed by the Public Service Commission. Furthermore, providers are required to keep affected customers informed about the interruption, including estimated restoration times and at least one update every twenty-four hours until service is fully restored. The Public Service Commission is empowered to create rules and regulations to enforce these requirements, including the possibility of civil penalties for repeated or intentional violations.

Government Affairs

https://www.nysenate.gov/legislation/bills/2025/A10169