Bill > HB05229

This bill, effective July 1, 2026, introduces several changes to gaming regulations, primarily focusing on consumer protection and advertising. It mandates that gaming licensees must not cancel or alter pending withdrawals from customer accounts unless for specific reasons like correcting banking errors, complying with anti-fraud measures, preventing duplicate requests, or due to technical malfunctions, and requires them to display detailed information about pending withdrawals. Additionally, gaming entities must establish toll-free customer service phone numbers for assistance with electronic wagering platforms and accounts, and are prohibited from using artificial intelligence, or AI, which is defined as technology that can perform tasks typically requiring human intelligence, to track customer bets, create targeted offers, or develop specific gambling products like "microbets" (wagers on in-game events). The bill also significantly restricts gaming advertising, prohibiting it in athletic facilities on college and university campuses and on their online platforms, with limited exceptions for general announcements or disclosures of relationships, and generally restricts direct targeting of advertisements to individuals who have initiated a withdrawal or are self-excluded. Finally, gaming licensees will be required to provide customers with monthly account statements summarizing their financial activity and submit quarterly withdrawal records to the department for audits.

Justice

General Law Committee (Joint)

https://www.cga.ct.gov/asp/cgabillstatus/cgabillstatus.asp?selBillType=Bill&bill_num=HB05229&which_year=2026