Bill > HR7704

This bill, titled the "VA Call Center Multi-Factor Authentication Act," mandates that call centers operated by the Department of Veterans Affairs (VA) must implement multi-factor authentication to verify the identity of callers when they are engaging in "high-impact veteran or beneficiary actions." Multi-factor authentication is a security process that requires more than one method of verification to confirm a user's identity, such as a password combined with a code sent to a phone. The bill defines "high-impact" actions as those where an imposter could cause significant and lasting harm to a veteran or beneficiary, including actions like diverting funds, altering account access, or revealing sensitive personal information. This provision aims to enhance security and prevent fraudulent activities that could negatively affect veterans and their beneficiaries.

Military Affairs and Security

https://www.congress.gov/bill/119th-congress/house-bill/7704/all-info