Bill > HR7971

This bill, titled the Taxpayer Experience Improvement Act, aims to modernize and enhance the services provided by the Internal Revenue Service (IRS) by focusing on technological improvements and better communication with taxpayers. Key provisions include the establishment of a public website dashboard that will display real-time information on IRS phone line backlogs and wait times, including the number of callers waiting, estimated wait times, and availability of callback services, with a goal to detect and screen out automated calls. The bill also mandates that the IRS provide electronic access through a website and mobile app for taxpayers to track the status of their returns and refunds, including details on processing, refund issuance dates, and any reasons for delays or suspensions. Furthermore, it encourages the expansion of callback technology so taxpayers can opt to receive a return call if their initial call is not answered within five minutes, and it aims to create comprehensive online accounts where taxpayers can view past IRS correspondence and tax filings for up to six years, and even respond to certain notices electronically. This online portal will also allow authorized representatives, tax preparers, or qualified reporting agents to access taxpayer information and submit responses on their behalf, with provisions to prevent unauthorized disclosure of sensitive tax information.

Budget and Finance

https://www.congress.gov/bill/119th-congress/house-bill/7971/all-info