Bill > H200

This bill aims to prevent telecommunication companies from disclosing information about whether a customer is currently using their service to telemarketers or other entities. Specifically, it amends Section 44 of Chapter 166 of the General Laws to make it a prohibited practice for a telecommunication company engaged in "service observation" – which refers to monitoring customer service calls or interactions – to inform a telemarketer or any other party when a telephone customer is actively using their service. This change is intended to enhance consumer privacy by preventing such disclosures that could be exploited for marketing or other purposes.