Bill
Bill > A4079
NJ A4079
NJ A4079Requires Chief Administrator of Motor Vehicle Commission to establish standards for average customer wait times at facilities.
summary
Introduced
In Committee
Crossed Over
Passed
Dead
Introduced Session
2010-2011 Regular Session
Bill Summary
This bill would require the Chief Administrator of the New Jersey Motor Vehicle Commission to establish, within 60 days of the bills effective date, standards designed to achieve average customer wait times of 30 minutes or less at all commission facilities, and thereafter to establish standards designed to achieve average customer wait times of 15 minutes or less. The chief administrator is to annually publish the information concerning customer service wait times as required by current law. The chief administrator is also to develop and establish incentives designed to ultimately achieve average customer wait times of 15 minutes or less. In areas of the State where the commission has closed facilities over the past few months, customers have faced longer than average, sometimes extraordinary, wait times in recent weeks. The chief administrator should establish standards to ensure that all New Jersey residents receive a stellar level of customer service in doing business with the commission.
AI Summary
This bill requires the Chief Administrator of the New Jersey Motor Vehicle Commission (MVC), which handles driver's licenses, vehicle registrations, and other related services, to establish standards for customer wait times at its facilities. Specifically, within 60 days of the bill becoming law, the Chief Administrator must set goals for average customer wait times to be 30 minutes or less, and subsequently, to aim for 15 minutes or less. The bill also mandates that the Chief Administrator annually publish information about these wait times and develop incentives to help achieve the goal of 15-minute or less average wait times, addressing recent concerns about extended wait times at MVC facilities due to facility closures.
Committee Categories
Government Affairs
Sponsors (4)
Last Action
Reported out of Assembly Committee, 2nd Reading (on 05/23/2011)
Official Document
bill text
bill summary
Loading...
bill summary
Loading...
bill summary
| Document Type | Source Location | Created |
|---|---|---|
| State Bill Page | https://www.njleg.state.nj.us/bills/BillView.asp?BillNumber=A4079 | 04/25/2013 |
| Bill | https://www.njleg.state.nj.us/2010/Bills/A4500/4079_I1.HTM | 05/28/2012 |
| Statement ASG 5/23/11 | https://www.njleg.state.nj.us/2010/Bills/A4500/4079_S1.HTM | 04/23/2012 |
Loading...