Bill > S0879

This bill: - Amends and adds several sections related to gas and electric utility carriers, including requirements for customer service, billing practices, and revenue decoupling. - Requires electric and gas distribution companies with over 100,000 customers to file revenue decoupling proposals, which would reconcile allowed revenue requirements with actual revenues received. This is intended to increase efficiency, achieve energy efficiency goals, reduce risks, and facilitate infrastructure investment. - Establishes minimum customer service standards, including timeframes for completing new service installations and service upgrades, and requires reporting on call center performance and complaint resolution. The bill gives the Division of Public Utilities authority to assess penalties against utilities for failing to meet these standards. - Requires utilities to provide itemized bills and detailed cost estimates for certain services, and requires them to report on any incentive payments received. - Makes various other amendments to laws governing public utilities and the Public Utilities Commission.