Bill > H6190

This bill aims to improve customer service standards and transparency for public utilities and electric distribution companies in Rhode Island. It requires these companies to provide prompt and adequate service to ratepayers, including for new service installations and upgrades, and establishes a process for ratepayers to file complaints with the Public Utilities Commission. The bill also mandates that electric distribution companies with over 100,000 customers provide written estimates and itemized bills for services costing more than $500. The Commission is given the authority to assess penalties of up to $1,000 against utilities that fail to meet the customer service standards set forth in the bill.