Bill > H2882

This bill aims to promote truth in advertising relative to internet access plans. It requires internet service providers (ISPs) to accurately describe internet speeds as wired service, disclose that WiFi service speeds may vary, and explain factors that can affect actual internet speeds. ISPs must also substantiate their advertised speeds using industry-accepted testing methodologies, make the results public, and discontinue any speed plans they cannot substantiate. The bill prohibits ISPs from making unsubstantiated claims about internet speeds, reliability, or WiFi availability, and requires them to provide subscribers with equipment capable of delivering the advertised speeds and to train customer service representatives on factors affecting internet speeds. The Department of Telecommunications and Cable will promulgate regulations consistent with this bill, and the Attorney General can enforce its provisions.

Transportation and Infrastructure

https://malegislature.gov/Bills/191/H2882