Bill
Bill > A4569
NJ A4569
NJ A4569Requires BPU, electric power suppliers, and gas suppliers to publish certain information related to filing of customer complaints.
summary
Introduced
08/24/2020
08/24/2020
In Committee
12/09/2021
12/09/2021
Crossed Over
01/10/2022
01/10/2022
Passed
01/10/2022
01/10/2022
Dead
Signed/Enacted/Adopted
01/18/2022
01/18/2022
Introduced Session
2020-2021 Regular Session
Bill Summary
Current law allows an electric power supplier and gas supplier (energy supplier) to receive a person's approval to provide electric generation service or gas supply service if the energy supplier first receives the person's approval though: 1) a written signature; 2) electronic signature; 3) an audio recording of a telephone call initiated by the person; 4) an independent, third-party verification of a telephone call initiated by an energy supplier; or 5) any alternative forms of verification as the Board of Public Utilities may permit. This bill keeps the first method of approval and removes the others, thereby requiring an energy supplier to receive a written signature from a person prior to providing the person with electric generation service or gas supply service and for the renewal of a contract for those services.
AI Summary
This bill requires electric power suppliers and gas suppliers to obtain a customer's written or electronic signature prior to switching electric power suppliers or gas suppliers and for contract renewal. It removes other forms of customer approval such as audio recordings, third-party verification, and alternative forms of verification previously allowed. The bill also requires the Board of Public Utilities, in consultation with the Division of Consumer Affairs, to establish a database for recording customer complaints concerning electric and gas public utilities, electric power suppliers, gas suppliers, private aggregators, and energy agents.
Committee Categories
Business and Industry, Transportation and Infrastructure
Sponsors (8)
Daniel Benson (D)*,
Robert Karabinchak (D)*,
Verlina Reynolds-Jackson (D)*,
Shirley Turner (D)*,
Eric Houghtaling (D),
Gordon Johnson (D),
Shanique Speight (D),
Benjie Wimberly (D),
Last Action
Passed Assembly (Passed Both Houses) (77-1-0) (on 01/10/2022)
Official Document
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