Bill > S184

This bill expands wheelchair warranty protections for consumers with disabilities in Massachusetts. Key provisions include: 1. Requiring manufacturers who sell wheelchairs to provide an express warranty of at least two years from the date of first delivery to the consumer. 2. Mandating that manufacturers cover all collateral costs, such as the cost to rent a replacement wheelchair or the consumer's lost wages and transportation expenses, when a wheelchair under warranty has a non-conformity and needs repair. 3. Establishing a process for consumers to obtain a replacement wheelchair or a refund if a non-conformity cannot be repaired after a reasonable number of attempts. 4. Allowing the state Attorney General to enforce the law and consumers to bring private lawsuits for violations, which would be considered unfair or deceptive acts under state consumer protection laws. 5. Requiring the state's Office of Consumer Affairs and Business Regulation to report annually on the use of an alternate arbitration mechanism for assistive technology complaints. The bill aims to strengthen the rights and remedies available to consumers with disabilities when their wheelchairs have defects or malfunctions covered by the manufacturer's warranty.

Labor and Employment

https://malegislature.gov/Bills/192/S184