Bill
Bill > A1782
NJ A1782
Provides consumer protections under certain telecommunications service provider contracts.
summary
Introduced
01/11/2022
01/11/2022
In Committee
01/11/2022
01/11/2022
Crossed Over
Passed
Dead
01/08/2024
01/08/2024
Introduced Session
2022-2023 Regular Session
Bill Summary
This bill imposes certain obligations on a provider of cable television service, telephone service using any telephony other than wireless telephone service, or Internet access service, that provides these services individually or, in combination with any of the aforementioned services, via a contract or service agreement with a subscriber. Specifically, if a subscriber of the aforementioned service or services (subscriber) experiences and reports to the provider of the service or services (provider) a service outage occurring more than three times in any 30-day period, the provider: 1) is prohibited from imposing any early termination, cancellation, or any otherwise applicable fee or charge on the subscriber for terminating service with the provider prior to the expiration of the service contract; 2) is to refund to the subscriber any applicable fee or charge paid by the subscriber for establishing or activating service with the provider; and 3) is to refund to the subscriber the amount of any early termination, cancellation, or any otherwise applicable fee or charge that the subscriber paid for terminating service with the subscriber's previous provider. A subscriber requesting a refund of the charge for terminating service with the subscriber's previous provider is required to submit to the provider a copy of the statement of payment to the subscriber's previous provider as acceptable evidence that the fee or charge was paid. The bill requires providers to keep a record of the dates of all telecommunications service outages that its subscribers have reported to the provider and to notify each subscriber that has experienced a service outage occurring more than three times in any 30-day period of that situation. Any violation of the provisions of this bill is to be deemed an unlawful practice subject to the penalties applicable pursuant to section 1 of P.L.1966, c.39 (C.56:8-13) and section 2 of P.L.1999, c.129 (C.56:8-14.3).
AI Summary
This bill imposes certain obligations on providers of cable television, telephone, or internet access services if a subscriber experiences and reports more than three service outages within a 30-day period. In such cases, the provider is prohibited from imposing any early termination, cancellation, or other fees on the subscriber for terminating the service contract early. The provider must also refund any fees the subscriber paid for establishing or activating the service, as well as any fees the subscriber paid to terminate service with their previous provider. The bill requires providers to keep records of service outages and notify subscribers who qualify for these protections. Any violations of the bill's provisions are considered unlawful practices subject to penalties.
Committee Categories
Business and Industry
Sponsors (1)
Last Action
Introduced, Referred to Assembly Consumer Affairs Committee (on 01/11/2022)
Official Document
bill text
bill summary
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bill summary
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bill summary
Document Type | Source Location |
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State Bill Page | https://www.njleg.state.nj.us/bill-search/2022/A1782 |
BillText | https://www.njleg.state.nj.us/Bills/2022/A2000/1782_I1.HTM |
Bill | https://www.njleg.state.nj.us/Bills/2022/A2000/1782_I1.PDF |
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