Bill
Bill > S1633
summary
Introduced
02/14/2022
02/14/2022
In Committee
10/27/2022
10/27/2022
Crossed Over
Passed
Dead
01/08/2024
01/08/2024
Introduced Session
2022-2023 Regular Session
Bill Summary
This bill requires the New Jersey Motor Vehicle Commission (commission) to establish and maintain a telephone call center where commission employees, or persons under contract with the commission, are available in real-time, at a minimum, during weekdays between 8:30 a.m. and 4:30 p.m., to assist individuals in navigating the commission's Internet website and processing online transactions. The commission is required to offer all call center services in both English and Spanish. The commission is also required to collect and make available on its Internet website quarterly performance metric reports which must include, but is not limited to, information pertaining to the number of calls, the length of individual wait times, the call purpose, and the length of calls at the telephone call center.
AI Summary
This bill requires the New Jersey Motor Vehicle Commission (MVC) to establish and maintain a telephone call center located within the state, where MVC employees or contracted personnel are available during weekdays from 8:30 a.m. to 4:30 p.m. to assist individuals in navigating the MVC's website and processing online transactions. The call center must provide services in both English and Spanish, and the MVC may also offer web-based tutorial support and recorded help messages to reduce staffing needs. Additionally, the MVC must collect and publish quarterly performance metric reports on the call center's operations, including information on call volumes, wait times, call purposes, and call lengths.
Committee Categories
Budget and Finance, Transportation and Infrastructure
Sponsors (2)
Last Action
Referred to Senate Budget and Appropriations Committee (on 10/27/2022)
Official Document
bill text
bill summary
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bill summary
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bill summary
| Document Type | Source Location |
|---|---|
| State Bill Page | https://www.njleg.state.nj.us/bill-search/2022/S1633 |
| Fiscal Note - Fiscal Estimate 11/14/22; 1R | https://pub.njleg.gov/Bills/2022/S2000/1633_E1.PDF |
| BillText | https://pub.njleg.gov/Bills/2022/S2000/1633_R1.HTM |
| Bill | https://pub.njleg.gov/Bills/2022/S2000/1633_R1.PDF |
| Analysis - Statement STR 10/27/22 | https://pub.njleg.gov/Bills/2022/S2000/1633_S1.PDF |
| BillText | https://pub.njleg.gov/Bills/2022/S2000/1633_I1.HTM |
| Bill | https://pub.njleg.gov/Bills/2022/S2000/1633_I1.PDF |
| BillText | https://www.njleg.state.nj.us/Bills/2022/S2000/1633_I1.HTM |
| Bill | https://www.njleg.state.nj.us/Bills/2022/S2000/1633_I1.PDF |
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