Bill > S06932

This bill, the New York State Resident Experience Act of 2024, requires state agencies to measure, collect, report, and utilize metrics relating to the experience of residents interacting with these agencies. The bill designates "covered agencies" that provide or fund resident-facing services with a high impact on the public, and mandates these agencies to solicit voluntary resident feedback on aspects such as overall satisfaction, task completion, respectful treatment, and timeliness of service. The collected feedback must be reported to the governor and legislature biannually, along with an analysis of how the agency used the feedback to improve services. The bill aims to enhance the provision of services to New Yorkers and increase their confidence in the state government.