Bill > A07324

This bill, the New York State Resident Experience Act of 2024, requires state agencies that provide high-impact resident-facing services to collect voluntary feedback from residents on their experience, including satisfaction, ability to accomplish their purpose, respectful treatment, and timeliness of service. The agencies must develop standardized questions to measure these metrics, collect the feedback across all service platforms, and report biannually to the governor and legislature on the feedback received, how it was used, and recommendations to improve resident experience. The goal is to continuously improve the provision of services to the people of New York based on resident feedback.