Bill > S2546

This bill expands wheelchair warranty protections for consumers with disabilities in Massachusetts. Key provisions include: 1. Requiring manufacturers to provide a minimum 2-year express warranty on wheelchairs, and to provide a clear written statement of the warranty at the time of purchase or lease. 2. Mandating that manufacturers or authorized dealers promptly assess and repair wheelchair nonconformities, provide temporary loaner wheelchairs during repairs, and cover collateral costs incurred by the consumer. 3. Establishing a process for consumers to seek replacement or refunds if nonconformities cannot be repaired after a reasonable number of attempts. 4. Prohibiting preauthorization requirements for repairs under $1,000 on complex rehabilitation technology wheelchairs across various health insurance plans in the state. 5. Empowering the Attorney General to enforce the law and consumers to pursue private legal action for violations. The overall goal is to ensure consumers with disabilities have reliable access to properly functioning wheelchairs and are not unduly burdened when their equipment needs repair or replacement under warranty.

Health and Social Services

https://malegislature.gov/Bills/193/S2546