Bill
Bill > S1021
summary
Introduced
01/09/2024
01/09/2024
In Committee
05/12/2025
05/12/2025
Crossed Over
Passed
Dead
Introduced Session
2024-2025 Regular Session
Bill Summary
This bill requires the New Jersey Motor Vehicle Commission (commission) to maintain a telephone call center located within New Jersey where commission employees, or persons under contract with the commission, are available in real-time, at a minimum, during weekdays between 8:30 a.m. and 4:30 p.m., to assist individuals in navigating the commission's Internet website and processing online transactions. The commission is required to offer all call center services in both English and Spanish. In order to reduce total call center staffing needs, the commission may provide additional web-based tutorial support and recorded help messages. The commission is also required to collect and make available on its Internet website quarterly performance metric reports which are required to include, but are not limited to, information pertaining to the number of calls, the length of individual wait times, the call purpose, and the length of calls at the telephone call center.
AI Summary
This bill requires the New Jersey Motor Vehicle Commission (MVC) to maintain a telephone call center located within New Jersey where commission employees or contracted personnel are available during weekdays from 8:30 a.m. to 4:30 p.m. to assist individuals in navigating the MVC's website and processing online transactions. The call center must provide services in both English and Spanish, and the MVC may offer additional web-based tutorials and recorded help messages to reduce call center staffing needs. The MVC is also required to collect and publish quarterly performance metric reports on the call center, including information on call volume, wait times, call purpose, and call duration.
Committee Categories
Budget and Finance, Transportation and Infrastructure
Sponsors (3)
Last Action
Referred to Senate Budget and Appropriations Committee (on 05/12/2025)
Official Document
bill text
bill summary
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bill summary
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bill summary
| Document Type | Source Location |
|---|---|
| State Bill Page | https://www.njleg.state.nj.us/bill-search/2024/S1021 |
| Analysis - Statement STR 5/12/25 | https://pub.njleg.gov/Bills/2024/S1500/1021_S1.PDF |
| Analysis - Technical Review Of Prefiled Bill | https://pub.njleg.gov/Bills/2024/S1500/1021_T1.PDF |
| BillText | https://pub.njleg.gov/Bills/2024/S1500/1021_I1.HTM |
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