Bill > A09444

This bill amends the Public Service Law to set requirements and penalties for gas and electric corporations regarding their call centers and customer assistance services. The key provisions include: 1) requiring gas and electric corporations to provide customer assistance by phone, in writing, or through electronic communication; 2) prohibiting the closure or relocation of call centers or customer assistance facilities outside of New York state without notice, a public hearing, and approval from the Public Service Commission; and 3) establishing penalties of up to $50,000 per customer inquiry or $100,000 per day for a closed call center if a corporation fails to comply with these requirements. The bill also includes a severability clause and states that it will apply to all actions or proceedings commenced on or after the effective date.

Agriculture and Natural Resources, Budget and Finance

https://www.nysenate.gov/legislation/bills/2023/A9444