Bill > S3017

Introduced Session

This bill requires a social media company to provide a 24-hour toll-free telephone number by which an account holder may contact a live customer service representative of the social media company for the purpose of reporting fraudulent activity, including, but not limited to, unauthorized access to a social media account. A social media company is also required to publish the toll-free telephone number and an explanation of the purpose of the toll-free telephone number on any email notifications of account security sent to a New Jersey account holder and in a prominent location on the social media platform's homepage or help page. It is an unlawful practice and a violation of the consumer fraud act for a social media company to fail to comply with any provision of this bill. An unlawful practice under the consumer fraud act is punishable by a monetary penalty of not more than $10,000 for a first offense and not more than $20,000 for any subsequent offense. In addition, a violation can result in cease and desist orders issued by the Attorney General, the assessment of punitive damages, and the awarding of treble damages and costs to the injured party. Currently, many account holders face difficulty receiving assistance with reporting fraudulent activities on their social media accounts. This bill is intended to provide account holders with a means by which to report fraudulent activity to a live customer service representative.

Committee Categories

Andrew Zwicker (D)*,  Carmen Amato (R),  Vin Gopal (D), 

Introduced in the Senate, Referred to Senate Commerce Committee (on 04/08/2024)

Official Document