Bill > A4101

This bill requires social media companies, defined as entities operating a platform with at least five million account holders worldwide, to provide New Jersey account holders, defined as New Jersey residents with a social media account, with an authenticated digital channel or mechanism to report fraudulent activity and issues with account access and recovery. This channel, which could include options like in-app forms, secure help centers, or even a toll-free number, must allow users to connect with a live agent by phone within five calendar days. Social media companies must also inform users about this channel through email notifications and prominent placement on their platform's homepage or help page. Failure to comply with these requirements will be considered an unlawful practice under New Jersey's consumer protection law, subject to existing penalties and remedies, and the act will take effect seven months after enactment.

Business and Industry

https://www.njleg.state.nj.us/bill-search/2024/A4101