Bill > SB83

This bill requires hotels in Hawaii to provide comprehensive notice to guests and third-party vendors about potential service disruptions that could substantially affect a guest's hotel experience. Specifically, hotels must notify guests within 24 hours of a disruption through all booking platforms, clearly describing the nature and extent of the disruption and the guest's right to cancel without penalty. Service disruptions are broadly defined and include issues like construction noise, pest infestations, unavailable amenities, utility outages, accessibility feature problems, and labor demonstrations. If a disruption is likely during a guest's planned stay, the hotel cannot charge any cancellation fees or keep any deposits. Furthermore, if a hotel violates these requirements, they must pay the injured party three times the amount improperly charged. The bill aims to protect travelers, who are often unfamiliar with local conditions, by ensuring transparency and giving them the ability to modify or cancel reservations without financial consequences when significant service issues are present. The legislation is part of a broader effort to maintain Hawaii's tourism industry by protecting visitors' interests and ensuring high-quality accommodation experiences.

Business and Industry

https://www.capitol.hawaii.gov/session/measure_indiv.aspx?billtype=SB&billnumber=83&year=2026