Bill > HB594

This bill requires hotels to provide comprehensive notice to guests and third-party vendors about potential service disruptions, with specific requirements for transparency and consumer protection. The legislation defines service disruptions broadly, including construction noise, pest infestations, unavailability of advertised amenities or room features, utility outages, work stoppages, and nearby demonstrations that might disturb guests. Hotels must notify customers about these disruptions through all booking mediums, with the notice in a prominently visible format, and must allow guests to cancel reservations without financial penalties if a disruption is likely to occur during their stay. If a hotel fails to provide adequate notice or imposes cancellation fees, they can be required to pay the guest three times the amount of charges or damages, with a minimum penalty of $1,000. Guests who are impacted by a hotel's failure to comply with these requirements can sue for damages and potentially seek an injunction against the hotel. The bill aims to protect travelers, particularly those unfamiliar with local conditions, and maintain the reputation of Hawaii's tourism industry by ensuring transparent and fair treatment of hotel guests.

Business and Industry, Justice

https://www.capitol.hawaii.gov/session/measure_indiv.aspx?billtype=HB&billnumber=594&year=2026