Bill > S02149

This bill requires businesses to allow consumers to cancel a contract using the same method they used to initially enter into the contract, such as online or in writing. The bill defines a "consumer" as a natural person residing in New York who enters a contract for personal, family, or household purposes. There are two specific exemptions to this requirement: first, services provided by businesses operating under a franchise granted by public service law, and second, services regulated by the Federal Communications Commission (FCC). The goal of the bill appears to be making contract cancellation more convenient and straightforward for consumers by mandating that businesses provide cancellation options that mirror the original contract method. This would prevent businesses from, for example, requiring an online customer to cancel a contract via postal mail or in-person visit, which could be burdensome for the consumer. The bill would take effect immediately upon passage.

Business and Industry

https://www.nysenate.gov/legislation/bills/2025/S2149